Guest Care Services
Vacation and Luxury Rental & Executive Short Term Stay Services
This service is designed for those owners who intend to occupy their second home for only a few weeks or months out of the year and, in their absence, wish have it occupied by short term guests such as vacationers, or an executive on a short term lease.
This program features the following services:
- Marketing Property
- Rent Reservation & Lease-Ups
- Occupancy Preparation
- Handling Guest Check In / Check Out
- Servicing Guest issues/requests relating to the property as necessary
- Concierge Service
- Facilitating Laundry Program
- Inventory Review each Check Out
- Arranging and Supervising Occupancy Turnover
- Lock down property upon check out: windows, doors, lights, heating, A/C, etc.
- Occupancy tax reporting to San Mateo County (10% County)
- Monthly reporting of rental income/expenses; annual report for tax purposes
These shorter term rentors and/or your guests and we treat them with utmost care. The success of our mutual business depends on a high level of customer satisfaction which translates to repeat and referral business as well as maximum rental income. Guests are either on vacation or executives working remotely and they expect a peaceful, enjoyable and trouble-free experience beginning with the first contact with our company and the property. We serve with knowledge, professionalism and are committed to extending excellent service.
The four functions responsible for delivering excellence in Guest Care Services are Marketing and Reservations; Concierge Service including Greeting (Check-in) and Home Tour; Check-out and Inspection; and Housekeeping and Inventory Review.
With Guest Care we help you manage your second- or vacation-home to help the property provide you value during your absence.
Relax and leave the work to us... we are here to serve you and your guests.